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A step‑by‑step handbook for crafting clear, robust call‑flows that keep both customers and engineers happy
A voice bot is only as good as its instructions. In production we don’t rely on “creative” AI we want repeatable outcomes. A well‑structured prompt is the contract between the LLM and everyone who touches the call: product managers, QA, data teams, and end‑users.
This guide dissects our house template and explains not just what to write but why, so new contributors can design prompts that are self‑documenting, easy to debug, and resilient to edge‑cases.
Key idea is to treat every prompt like a tiny program. Variables are inputs, scenarios are conditionals, and EndCall is the final return statement.
Keep the headers exactly as above. Downstream scripts parse them verbatim one typo and the whole pipeline breaks.